FAQ – Santa Online

FAQ

Before your visit

With the crazy year we’ve had, we’re all still adjusting to the new normal – including Santa, Mrs Claus and all the elves. We’re very excited to be able to video chat live with boys and girls directly from the North Pole!

The process is super simple – Mom or Dad reserve a slot using our booking form and provide details about their boys and girls. On the day the booking is confirmed, Santa’s elves organise delivery of a little present, based on their expert knowledge of your little ones. A link will be sent to your e-mail with Zoom login details. Simply log in on the day and experience the magic of chatting with Santa, all from the comfort and safety of your own home

Christmas can be crazy busy for everyone – not just us elves in the north pole! We understand that sometimes things happen. However, as Santa is so busy at this time of year, we are unable to issue refunds for missed slots or cancelled appointments.

Once your visit is confirmed, our Elves will ship your presents within 3 – 10 days.

 

Santa and his elves just LOVE children, no matter what! We understand that sometimes it can be difficult for children to come to shopping centers because they are immunocompromised, or because their disability makes it hard for them to tolerate waiting, loud noises, bright lights, big crowds, or taking turns. Santa online provides the perfect solution as it’s all done from the reassuring, familiar and safe environment of your own home. If your child has additional needs, please let us know so that Santa is extra-prepared for your visit!

Please e-mail [email protected] and one of our elves will get back to you as soon as possible. Alternatively, you can also send us a direct message on Instagram: @santaonlineofficial

During your visit

We understand that for lots of reasons, boys and girls from different households like to visit Santa together each year. For this reason, up to 6 children can attend per Santa’s visit – from multiple houses! We recommend that no more than 2 accounts log in to Santa at the same time for the best possible experience.

Sometimes the internet gremlins make an appearance – they’re definitely on the naughty list! While we work very hard to make sure everything runs smoothly, in the event something goes wrong, we will do our absolute best to facilitate another meeting. Please be patient with us as we work with Santa to see when he might be free again. The best way to contact us is via e-mail [email protected] or via Direct Message on our Instagram : @santaonlineofficial

Christmas can be crazy busy for everyone – not just us elves in the north pole! We understand that sometimes things happen. However, as Santa is so busy at this time of year, we are unable to issue refunds for missed slots or cancelled appointments.

Sometimes The Elf on the Shelf can slip under the Head Elf’s radar and get up to his usual mischief. If your present arrived damaged, if it’s intended for a child who’s not the same age or if it didn’t arrive at all, please contact us at [email protected], or via direct message on our Instagram: @santaonlineofficial and we’ll get the elves working double time in the workshop to fix things for you.

Group Bookings

You can join the Santa visit from up to 2 locations. Adding more locations could reduce the quality and experience of the visit. If you have unique requirements you, go to the Group Booking page and complete the form.

Our elves can create a custom package for you. Go to the Group Booking page and complete the form.

Yes, we can. Our elves can create a custom package for you. Go to the Group Booking page and complete the form.

Group Booking Enquiry

Live Chat <br> with Santa

Live Chat
with Santa

From as little as €15 p/child
(the more children, the more savings)

  • Live chat with Santa
  • You can also record your live experience on a laptop or PC.
  • Join from 2 households at the same time
  • Token gift for each child
  • Gifts delivered to Ireland or UK
How it works
Supporting Laura Lynn

Supporting LauraLynn, Ireland’s Children’s Hospice

Santa Online will donate €1 from every booking made on the site