How it works – Santa Online

How it works

Santa Online is the first ever live chat service with a direct link to Santa in the North Pole. Here's how it works.


Book now

Complete the booking form including:

  • Your preferred date and time
  • Details about you and your little ones
  • Your payment details

Check your email

You will receive an e-mail from Buddy, our Head Elf, confirming your booking and providing Zoom meeting details. You share the Zoom link with family members who wish to also attend the visit.

You will be able to log in from a maximum of 2 accounts to join the live chat. The total number of children in your booking is the total children permitted to attend a meeting with Santa.


Presents shipped

Once bookings are confirmed, 1 present per child will be shipped to your address within 3 working days. Age-appropriate presents are chosen by Santa based on the information you provide on the booking form.

We advise you to book 3-5 days in advance. This will make sure the presents arrive before the children visit Santa. When they arrive, keep them somewhere safe and secret until your visit.


Day of visit

On the day of your meeting, log in using the details provided in the confirmation e-mail. We recommend that you enter the waiting room 5 minutes in advance to ensure everything runs smoothly!

Santa will ask you if the gifts have arrived. If they have already been delivered, you can bring out the gifts for the children, to open in front of Santa. If not, Santa will tell the children that their gifts are on their way by elf delivery.

Group Bookings

You can join the Santa visit from up to 2 locations. Adding more locations could reduce the quality and experience of the visit. If you have unique requirements you, go to the Group Booking page and complete the form.

Our elves can create a custom package for you. Go to the Group Booking page and complete the form.

Yes, we can. Our elves can create a custom package for you. Go to the Group Booking page and complete the form.

Group Booking Enquiry

See how it works

Have a magical live chat with Santa. Tell him how good you’ve been this year and you might make it onto the nice list*.

Elf smallprint

*Anyone on the naughty list should not apply

Ready to meet Santa?