Privacy Policy – Santa Online

Privacy Policy

At Santa Online, we are 100% committed to protecting and respecting your privacy and security. We will always keep your data safe and secure. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

We will make changes to this policy from time to time, so please check this page occasionally to ensure you are happy with the changes. By using our website (meetsantaonline.com or any subdomains associated with meetsantaonline.com), you are agreeing to be bound by this policy.

This policy will address the following:

  • What data do we collect and why?
  • How do we collect your data?
  • How will we use your data?
  • How secure is your data?
  • Marketing
  • What are your data protection rights?
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect and why?

To provide the best possible experience, Santa Online collects the following data:

Payment Information

If you make a purchase from us or purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, Stripe, who specialise in the secure online capture and processing of credit/debit card transactions. We recommend that you check Stripe’s privacy policy before use.

How do we collect your data? 

You directly provide Santa Online with most of the data we collect. We collect data and process data when you:

  • Place an order for our Santa Online services
  • Voluntarily complete a customer survey or provide feedback on any of our platforms (website & Instagram) or via e-mail.
  • Use or view our website via your browser’s cookies.

How will we use your data?

Santa Online collects your data so that we can:

  • Process your order.
  • Manage your account.
  • Email you with special offers on other products and services we think you might like.

We will never sell any of your data to any third party. We want to earn and maintain your trust and we believe this is essential to do this. However, we share your information with the following companies, as an essential part of our services:

Companies that do things to get your purchases to you (i.e. Santa’s presents), such as payment service providers, warehouses, order packers, and delivery companies.

When Santa Online processes your order, it may send your data to, and also use the resulting information from, credit references agencies to prevent fraudulent purchases.

How secure is your data?

Santa Online recognizes its security responsibilities and takes every reasonable precaution to protect the personal information you entrust us with. Our website uses HTTPS to transmit information. When you are on a secure page, a lock icon will appear next to the web address in the bar at the top.

However, it’s important to note that internet transmissions are never 100% guaranteed to be completely private or secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

By using our website, you acknowledge that any information you submit to the website has the potential to be intercepted or read by others. Furthermore, you accept that we have no responsibility and we cannot accept any liability for loss, injury or damage occasioned by the interception by third parties of your transmissions, or the disclosure of your information. We are unable to provide guarantees, warranties or indemnities as to the security of any information that you volunteer.

Marketing

Santa Online would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt-out at a later time.

At any time, you have the right to stop Santa Online from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please e-mail us at [email protected]

What are your data protection rights?

Santa Online would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Santa Online for copies of your personal data. We may charge you a small fee for this service.

The right to rectification ­– You have the right to request that Santa Online correct any information you believe is inaccurate. You also have the right to request Santa Online to complete information you believe is incomplete.

The right to erasure – You have the right to request that Santa Online erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Santa Online restrict the processing of your personal data, under certain conditions. .

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

By email: [email protected]

By writing to us at:
ThinknBlink
Unit 18 E,
South City Business Park
Tallaght,
Dublin 24

Changes to our privacy policy

Santa Online keeps its privacy policy under regular review and places any updates on this webpage. This privacy policy was last updated on 23 July 2020.

How to contact us

If you have any questions about Santa Online’s privacy policy, the data we hold on you, or you would like to exercise one your data protection rights, please do not hesitate to contact us.
Privacy Manager: Graham Carroll
Email us at: [email protected]

How to contact the appropriate authority

Should you wish to report a complaint or if you feel like Santa Online has not addressed your concern if a satisfactory manner, you may contact the Information Commissioner’s Office:

Email: [email protected]
Phone: 01 639 5689
Address:
6 Earlsfort Terrace,
St. Peter’s,
Dublin 2,
D02, W773